Privacy Policy

Our Commitment to Privacy

At SkyDesk, privacy is a core value. We believe your travel plans are your business, and we're committed to protecting the personal information you share with us.

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Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone/WhatsApp number)
• Travel preferences and requirements (destinations, dates, cabin preferences)
• Traveler details (names, ages, passport information as needed for booking)
• Payment information (processed securely through our payment provider)
• Communication history related to your bookings

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How We Use Your Information

We use your information to:

• Research and present flight options
• Process and complete bookings
• Communicate with you about your travel requests
• Provide customer support
• Improve our services

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What We Do NOT Do

• We do NOT sell your personal information to third parties
• We do NOT share your travel plans for marketing purposes
• We do NOT request or store your airline account passwords
• We do NOT require long-term access to your loyalty accounts
• We do NOT retain payment card details on our systems

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Information Sharing

We share information only as necessary to complete your bookings (with airlines, booking platforms, or payment processors) or as required by law. We do not share your information for third-party marketing.

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Data Security

We implement appropriate technical and organizational measures to protect your personal information. Communications are encrypted, and we limit access to your data to team members who need it to assist with your travel.

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Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

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Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications

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Cookies

Our website uses essential cookies to provide functionality. We do not use tracking cookies for advertising purposes.

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Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

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Contact Us

For questions about this Privacy Policy or your personal information, please contact us at hello@skydesk.travel.