FAQ | SkyDesk

How SkyDesk works

So, how do you actually get these better premium options?

SKYDESK specializes in premium cabin booking (Business/First), where there’s often the most room to optimize value. We combine structured searching with expert review—comparing routes, timing, fare rules, airline constraints, and availability patterns—then we send you the best options we can validate. We don’t promise a discount on every trip, but our goal is to consistently improve outcomes (price, routing, comfort, or reliability) compared to a basic search.

How does SKYDESK make money?

SKYDESK earns revenue through a service margin that is included in your final quote (and may vary depending on itinerary complexity and supplier). We only proceed after you approve an option, and we aim to keep the process transparent—what you’re paying and what you’re getting should be clear before booking.

Is SKYDESK a travel agency or a search engine?

SKYDESK is a concierge travel desk. We use professional tooling and inventory sources, but the key difference is that a specialist reviews your request, checks constraints, and validates options before quoting. You get the speed of tech plus the confidence of a human.

Do you show all airlines or just some?

We can search broadly, but we don’t try to overwhelm you with every possible combination. We prioritize options that match your goals—premium cabin, reasonable routing, acceptable layovers, and your airline preferences. If you want “show me everything,” tell us and we’ll widen the net.

Flight Options

Do you show mixed-cabin flights (economy + business)?

Yes—when it’s actually useful. If the best value involves a short economy leg connected to a long-haul business leg, we’ll present it clearly and explain why. If a fully premium option is close in price or clearly better, we’ll prioritize that to keep your decision simple.

Do you offer economy fares?

SKYDESK is primarily built for premium cabin travelers because that’s where we can often create the biggest improvements. That said, we can support economy requests in many cases—especially if your routing is complex, time-sensitive, or you need help choosing the best itinerary.

What’s the difference between business and first class?

Business class is typically the best balance of comfort and value (lie-flat seats on long haul, strong service, lounge access on many carriers). First class can be a meaningful upgrade on select airlines, but it’s often significantly more expensive and availability can be limited. If First is important to you, we’ll tell you where it’s truly worth it—and where Business delivers 90% of the experience.

Can I upgrade my ticket later?

It depends on the airline and the fare type. Some tickets earn upgrade eligibility; others don’t. Airlines may also offer paid upgrades close to departure, but it’s never guaranteed. If upgrades matter, tell us up front so we can prioritize fare types and airlines where upgrade pathways are more realistic.

Booking flights

Do I need an account to search or book?

No account is required to start. You can message us on WhatsApp or submit a request on the website. We’ll collect details, then a specialist responds with options and a quote.

Will I be charged immediately?

No. We only move forward with payment once you approve a specific option and we confirm the booking step. In some cases, payment providers may verify or authorize a card, but we don’t “final charge” without your approval to proceed.

Can I hold a fare before booking?

Sometimes—fare holds depend on the airline and fare rules, and they’re not always available. If you need time to decide, tell us and we’ll advise the best next move (for example: acting quickly on limited inventory, or choosing an option with more flexibility when available).

Do you offer payment plans or split payments?

Not as a standard feature. Most flight suppliers require one payment method per ticket. If splitting payment is essential, tell us and we’ll check whether any workable path exists for your specific booking, but it may not be possible.

Do you support multi-city or complex itineraries?

Yes—this is a core SKYDESK use case. Share each segment as “From → To + Date,” plus passenger count and cabin. We’ll build and validate a complete itinerary and present the best options.

What currencies do you support?

Quotes are typically provided in USD unless you request otherwise. If you prefer another currency, tell us early and we’ll confirm what’s possible based on the supplier and payment rails available.

What payment methods do you accept?

We generally support major credit cards. For certain itineraries or suppliers, additional methods may be available. We’ll confirm accepted methods before you commit to booking.

Can I use my company card or someone else’s card?

Often yes, but third-party payments can trigger additional verification and may be restricted in higher-risk scenarios. If the payer is different from the traveler, tell us up front so we can guide you through the cleanest process.

After you book

How long does it take to get my ticket after booking?

Many tickets are issued quickly, but timing depends on airline and fare type. In most cases you’ll receive confirmation within hours; occasionally it can take longer for final issuance. We’ll keep you updated and share confirmation details as soon as they are available.

Will I get a PNR I can use on the airline’s website?

Yes—when the airline provides a confirmation code/PNR, we’ll share it so you can view and manage your booking directly with the airline where supported.

How do I select my seats?

After booking, seat selection depends on airline rules and your fare. In many cases you can select seats directly on the airline’s website using your PNR; we can also help you choose seats if you tell us your preferences (aisle/window, couples seating, bulkhead, etc.).

Can I add my frequent flyer number?

Yes. Share your frequent flyer number(s) and we’ll add them where possible so you receive eligible mileage and status credit. Earning rules depend on fare class and airline policies.

How will I be notified about flight changes or delays?

We’ll notify you through WhatsApp and/or email (based on what you provided). Airlines may also message you directly once your contact details are attached to the booking. For major changes, we’ll include recommended next steps.

What happens if my flight gets canceled or delayed?

If there’s a disruption, message us with your booking details. We’ll help you understand your options and, where possible, support rebooking strategy based on airline policies and current availability. Outcomes vary by airline and ticket type, but we’ll move fast—especially for urgent travel.

What happens if there’s an emergency and I can’t travel?

Contact us as soon as possible. Some fares are flexible, others are restrictive. We’ll review the fare rules and help pursue the best available outcome (rebook, credit, or refund where permitted). Airlines ultimately control exceptions, but we’ll guide you and advocate where possible.

Do you offer refunds or changes? What’s the policy?

It depends on the fare rules of the ticket you choose. Before you book, we’ll highlight the key flexibility terms (change fees, refundability, credits). After booking, we help you navigate changes based on what the airline allows for that fare type.

Support & Concierge

What exactly is SKYDESK Concierge?

SKYDESK Concierge is hands-on support designed for premium travel: we help with the booking decision, plus post-booking needs like seat preferences, frequent flyer numbers, and trip adjustments. If your itinerary is complex or time-sensitive, the concierge layer is what keeps the experience smooth.

Can I talk to someone if I have a problem during my trip?

Yes. If something goes wrong—schedule changes, missed connections, or urgent questions—message us and we’ll respond with next steps. If it’s truly urgent, label your message “URGENT” and include your departure time.

Is your support 24/7?

We provide structured support with a clear SLA for quotes (within 24 hours once details are complete). For urgent, in-trip issues, we aim to respond as quickly as possible. If you need guaranteed 24/7 live coverage, we can discuss concierge tiers and what’s available.

Can you help with hotel bookings or car service?

Flights are our core focus, but we can assist with premium add-ons on request (like airport transfers or hotel recommendations). Tell us what you need and we’ll confirm what we can support for your itinerary.

Trust & safety

I’ve never booked through a third party. Should I be worried?

It’s a fair concern—travel has its share of bad actors. SKYDESK is built around transparency and verification: we don’t rush you into checkout, we validate options manually, and we keep you informed about what you’re buying and the flexibility rules before you commit. If you prefer booking direct, tell us—we can still help you choose the best itinerary and strategy.

Is my data secure?

We collect only what we need to quote and book your trip. We avoid requesting sensitive details until you’re ready to proceed with ticketing, and we aim to follow standard security practices around payment and customer data handling. If you want our exact data-handling policy in writing, we can provide it.

Can I see reviews from other travelers?

Yes. We can share reviews and examples of real customer outcomes (with sensitive details removed). Trust should be earned—if you’d like references or proof points, ask and we’ll provide what we can.

Additional Questions

What’s your quote SLA?

Our official SLA is within 24 hours after we receive complete trip details. During working hours, many requests are answered within ~4 hours, depending on complexity and volume. If travel is within 72 hours, tell us so we can prioritize.

What details are required so you don’t have to ask follow-up questions?

Origin, destination, departure date (and return date if round-trip), number of passengers, and cabin preference. Optional but helpful: flexibility, nonstop preference, preferred airlines, baggage, and ideal departure/arrival time windows.

Do you handle last-minute premium cabin trips?

Yes, and this is a common use case. Availabiity can be limited close to departure, so speed and flexibility help. Tell us your constraints and urgency, and we’ll prioritize the search.

Can you work with specific aircraft types (e.g., “new business class seat”)?

We can try. Aircraft assignments can change, and airlines sometimes swap planes, but if the seat product matters, tell us and we’ll prioritize airlines/routes where your preferred product is most likely.

Will I earn miles/status on tickets booked via SKYDESK?

In many cases yes, but it depends on fare class and airline policies. We can add your frequent flyer number, and we’ll explain anything we know about earning eligibility for the option you choose.

When do you need passenger names and passport details?

We don’t request sensitive personal data until you’ve chosen an option and are ready to proceed with booking. At that point, we’ll request only what’s required for ticketing.

Can you support travelers with different departure cities (multiple passengers)?

Yes. Tell us each traveler’s departure city, preferred cabin, and desired arrival timing, and we’ll propose options that coordinate arrivals as closely as possible.

Can you help with special requests (infants, accessibility, medical needs)?

Yes. Tell us early so we can filter for practical routings and guide you through airline-specific requirements and documentation where applicable.

Frequently Asked Questions